Our mission & vision
Our core values
At MSIG, our core values are our guiding light, ensuring that everything we do keeps our customers’ best interests at heart.
Being sincere, kind, and fair in our dealings with people
Providing high-quality services by constantly enhancing our skills and proficiency
Striving to provide security and satisfaction to our customers
Always improving the way we work while responding to stakeholders' interests
Growing together as a team by respecting one another's individuality and opinions and sharing knowledge and ideas
About MSIG
MSIG Vietnam is a subsidiary of Mitsui Sumitomo Insurance Company, Limited ("MSI") within MS&AD Insurance Group ("MS&AD Holdings").
As the insurance that sees the heart in everything, we are committed to help consumers and businesses cope with risks to protect what they care about. In doing so, MSIG Vietnam offers protection benefits from a range of innovative insurance products and solutions while putting customers at the heart of it all. This promise is backed by the financial strength, committed partners, dedicated service, and prompt and fair claims settlement that comes with more than 100 years of industry and market expertise.
Our portfolio spans across property, marine cargo, liability, engineering, and other classes of casualty business in the commercial insurance line, and home and contents, motor, personal accident and travel in the personal insurance offerings. From individual customers to commercial businesses, the range of insurance products, solutions and services are flexible in responding to challenges from evolving market conditions.
Headquartered in Hanoi with a branch in Ho Chi Minh City and Representative Offices in Hai Phong City, Da Nang City, Hung Yen Province and Vinh Phuc Province, we are dedicated to provide protection that makes a significant impact to the business and lifestyle of its customers.
Located in Singapore, MSIG Asia Pte Ltd (“MSIG Asia”) is a wholly owned subsidiary of Mitsui Sumitomo Insurance Company, Limited, and a member of the MS&AD Insurance Group, Inc. Combining global and local best practices, the core subsidiaries and affiliates of MSIG across ASEAN, Hong Kong, Australia and New Zealand, have been providing general insurance solutions for more than 100 years. A leading insurance brand in Asia, MSIG leverages on multi-channel distribution and strong intermediary partnerships to offer insurance solutions across personal and commercial lines.
MS&AD Insurance Group, Inc. (“MS&AD Insurance Group”) was formed in April 2010 from the business integration of Mitsui Sumitomo Insurance Group Holdings, Inc., Aioi Insurance Co., Ltd., and Nissay Dowa General Insurance Co., Ltd. It is amongst the world’s top 10 non-life insurance groups based on gross revenue, with A+ Stable credit rating and presence in 50 countries and regions globally. MS&AD Insurance Group is committed to achieving sustainable growth and to enhancing enterprise value, driven by five business domains: domestic (Japanese) non-life insurance, domestic (Japanese) life insurance, overseas business, financial services business and risk-related business.
Our history
Mitsui Sumitomo Insurance Company, Limited was formed in 2001 through a merger between Mitsui Marine & Fire Insurance Co., Ltd. and Sumitomo Marine & Fire Insurance Co., Ltd. Formed in 1918 and 1893 respectively, Mitsui Marine and Sumitomo Marine were both leading non-life insurance companies.
Their origins go back even further with “Mitsui” and “Sumitomo” established more than 300 years ago and still operating as business management groups with major influence in Japan and the rest of the world.
An enduring philosophy
Mitsui and Sumitomo achieved sustainable development over the long term by responsibly fulfilling their obligations to care for society and the environment, thus earning the trust of their many and varied stakeholders, including customers, employees and communities. This is the philosophy that still guides Mitsui Sumitomo Insurance today.
"Echigo-ya" Drapery Store in the Edo Era.
©公益財団法人三井文庫
Takatoshi Mitsui
©公益財団法人三井文庫
Echigoya - The name "Echigoya" was
publicised by means of "flyers" and branded
loan umbrellas. ©公益財団法人三井文庫
The Mitsui conglomerate began as a shop dealing in kimono fabrics called “Echigoya”. It was opened in 1673 by Takatoshi Mitsui, a merchant in Edo (now Tokyo).
With the aim of accommodating its customers’ needs, Echigoya introduced many innovative business practices. These included adopting over-the-counter-sales and the cash-and-carry system which were unheard of in Japan at the time. Furthermore, Mitsui used flyers and umbrellas printed with the shop's name to publicise his business.
Mitsui also focused on customer-centric business management and brand strategy, and sought to boost employee motivation and satisfaction through personality-oriented performance evaluations. These pioneering approaches laid the foundation for Mitsui’s subsequent success and prosperity.
Masatomo Sumitomo
© 住友史料館
Sumitomo prospered through diversification beyond copper into such commodities as yarns, fabrics, sugar and medicine.
© 住友史料館
A shaft at the Besshi copper mine © 住友史料館
The history of Sumitomo began in the 17th century when Masatomo Sumitomo opened a book and medicine shop in Kyoto. Sumitomo gradually diversified into copper mining and trading, banking and heavy industry.
In 1690, Sumitomo discovered the Besshi Copper Mine in Ehime Prefecture which turned out to be one of the largest copper mines in the world. This major discovery contributed significantly to Japan’s economic development. However, the mining operations also impacted the environment. To help reduce this, Sumitomo planted more than one million trees and even relocated the copper refinery to an uninhabited island.
Sumitomo’s approach of contributing to the development of national and regional economies while also addressing environmental issues sowed the seeds for our corporate social responsibility initiatives of today.
